Return & Refund Policy

We Offer a Rock-Solid 14-Day Satisfaction Guarantee

– Terms of Returns

To qualify for a return, your shoes must be in the same condition as received: unworn, unused, with all original tags, and returned in the original packaging. A receipt or proof of purchase is required.

– When Can You Return an Item?

Returns are accepted only if:
• the item arrives damaged,
• the item is defective, or
• the wrong product is delivered.

Since we provide actual photos, product details, and videos before purchase, returns outside these scenarios are generally not accepted. However, exceptional cases may be reviewed on an individual basis.
If the shoes are functioning, accurate to the description, and delivered as promised, no refund will be issued.

– When Will Your Refund Be Credited?

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please allow 3–7 business days for your bank or card provider to process the transaction.

– Who Covers Return Shipping Costs?

Return shipping costs must be covered entirely by the buyer.
For exchanges, we will cover the cost of sending the replacement item back to you.

– How to Initiate a Return or Refund

To request a return, please contact our support team. We are available 24/7.
If you cannot reach us immediately, feel free to leave us an email and we will respond as soon as possible.

Customer satisfaction is essential to us.

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PayPal Payments

Contact Us First

If you experience any issue with your order, please reach out to us before opening a PayPal dispute.
This helps us resolve the matter quickly and ensures the best outcome for both sides.

PayPal Protection

PayPal provides purchase protection; however, certain types of items may not be covered.
If you encounter any issue, always contact us first so we can guide you through the appropriate steps.

Important Notice

If you purchased a replica or reproduction item, do not mention this when contacting PayPal.
Please refer to it simply as a regular item to avoid unnecessary complications during the dispute process.